Who We Are
This Privacy Policy applies to HEX Detailing Garage, based in Trikala, Thessaly. We provide professional vehicle cleaning and detailing services for cars and motorcycles.
For any question regarding your personal data, you may contact us at info@hexdetail.gr.
What Data We Collect
When you submit a booking request through the website, we may collect the following information:
- Full name
- Phone number
- Preferred booking date and time
- Vehicle type and selected package or services
- Any optional notes you choose to include
We do not collect payment card details or sensitive categories of personal data through the website.
Why We Use This Data
The information you submit is used only to:
- Review and manage your booking request
- Contact you about your appointment
- Improve the quality of our service and request handling
Where Data Is Processed
Data submitted through our forms is processed through the technical infrastructure of the website and the internal tools we use to manage requests and appointments. Access is limited to authorized persons who need this information in order to serve you.
Where required, hosting or technical support providers may process limited technical data only to the extent necessary for the secure operation of the website and the handling of your request.
How Long We Keep It
Booking request data is retained only for as long as is reasonably necessary for scheduling, follow-up and support, and in any case no longer than 12 months, unless a different retention period is required by applicable law.
Your Rights
Under the GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request erasure of your data
- Object to processing where applicable
- Request a portable copy of your data where applicable
To exercise any of these rights, contact us at info@hexdetail.gr. We aim to respond within 30 days.
Cookies
At this stage, our website does not use analytics, advertising or tracking cookies from third parties. Basic technical session mechanisms may be used only where necessary for the secure operation of essential website functions and forms.
Policy Updates
We may update this Privacy Policy from time to time. Any material change will be posted on this page together with the updated date.
Contact
For questions, complaints or requests concerning your personal data:
- Email: info@hexdetail.gr
- Phone: 697 828 1330
- Address: Meteoron 94, Trikala 421 31
You also have the right to lodge a complaint with the Hellenic Data Protection Authority.